FAQ

WHERE CAN I FIND INFORMATION ON SIZING?

Our sizing charts can help you determine your correct measurements and size. Find our sizing charts here.

DO YOU SHIP WORLDWIDE?

Yes, we ship internationally. Full details on our shipping policy can be found here.

DO I NEED TO SIGN FOR MY ORDER WHEN IT ARRIVES?

Signature upon delivery is required for all orders. Please be sure to provide a delivery address that is attended during business hours.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa and Mastercard credit or debit, PayPal, and Afterpay.

HOW DO I PAY WITH AFTERPAY?

For full information and instructions for using AfterPay, please visit the AfterPay section.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

All successful orders placed will be processed within 2 business days of receipt. You will receive an email when your order is dispatched. The delivery timeframe depends on the shipping method selected at checkout. For full details on our shipping policy, please click here.

HOW DO I TRACK MY ORDER?

Once dispatched, you will receive an email with your order update and tracking number. Contact us at hello@rachelrutt.com for further inquiries about your order. 

AM I LIABLE FOR CUSTOMS OR DUTIES ON MY ORDER?

All order shipped internationally are DDU (Delivered Duty Unpaid) basis, meaning all applicable import duties must be paid before delivery. Duties and taxes are non-refundable after your order has shipped. 

Customers who refuse a shipment from RUTT Australia are responsible for the original shipping charges, any import fees that may have incurred, as well as the cost of returning your parcel to us; and will be deducted from your order refund once your shipment has been received. 

CAN I RETURN MY ORDER?

Please visit our returns section for full details and specifications. 

HOW DO I CARE FOR MY SWIMWEAR?

To ensure the longevity of your swimwear, cold hand-wash your garments in mild soap to remove chlorine and salt after each wear. Do not use fabric softeners or bleach, and do not wring or soak your garment. Drip dry in the shade only—no tumble dry, iron, or dry-clean. Do not leave wet garments rolled up. Please note chlorine, tanning products, sunscreens, and oils can damage or mark garments. Avoid contact and rinse immediately if your piece comes into contact, and avoid rough surfaces to prevent pulls and pilling in fabric. Care should be taken when wearing jewellery and fine accessories as these may pull or snag the knitted fabric.

HOW CAN I CONTACT YOU?

All inquiries may be directed to hello@rachelrutt.com . We do our best to reply to all enquiries in a timely manner and will respond as promptly as possible.